Terms of Service Hotel " VIOLET"
Client - a fully capable person , place orders on the website of the hotel..
Seller - Kotelnikova AG
Website - www.gosochi2014.info
Order - properly completed Client's request for accommodation at the Hotel.
1. General Provisions
1.1. This site is owned and administered by Kotelnikova AG.
1.2. Accommodation booking a hotel room through the Customer agrees to the terms of order, payment and accommodation (hereinafter - Conditions ) set forth below.
1.3. These Terms, and information about hotels presented on the Site are public offer in accordance with Part 2 st.437 st.435 and the Civil Code.
1.4. The relations between the Customer and the Seller , the provisions of the Civil Code, as well as the RF Law " On Protection of Consumers' Rights" from 07.02.1992 № 2300-1 and other legal acts adopted in accordance therewith .
1.5.Seller reserves the right to make changes to these Terms , in this connection , the Client undertakes to keep track of changes to the Terms.
1.6. The client agrees to the terms by pressing the " send" button at the final stage of ordering on the Site.
2. Ordering and time for proccesing
2.1. The order is made by the Customer on the Site.
2.2. Seller is not responsible for the accuracy and correctness of information provided by the Customer when ordering.
2.3. Customer agrees not to disclose to third parties any personal and financial information , which will be known to him when ordering.
2.4. After ordering customer is provided with information about the possibility of execution of the order and all possible ways of payment , including the necessary details , no later than 3 hours ( from 09:00 to 20:00 ) .
2.5. If the method specified in the order or the placement is not available , the Seller may offer the most intimate terms . If no response is received from the Client within 24 hours the order shall be canceled .
2.6. Seller has the right to cancel the sales order from similar to that previously refused to Client 2 or more times.
2.7. All materials displayed on the Site , are for reference and can not fully transmit accurate information about the properties and characteristics of the Hotel. In the event of the Customer questions before placing your order, the customer should contact the Seller.
2.8. If canceled completely or partially prepaid orders worth canceled residence at the request of the Customer returns the Seller him in the way that was originally paid.
2.9. Price stated on the website of residence at the time of placing the order is final .
2.10. In the event that the client shortcomings that were not specified by the seller , the customer is entitled to make claims about gratuitous correct deficiencies room change or cancellation of the contract , provided by law , if he proves that the defects are significant and fundamentally worsen living conditions.
3. Payment for the Order
3.1. Price shall be indicated on the Site. In the case of an incorrect indication of the order value , the Seller at the earliest opportunity inform the Client to confirm the order on the revised price or cancellation of orders . When it is impossible to contact the Client this order is annulled. If the order has been paid , the Seller returns the client paid for the order amount to the Customer within ten working days .
3.2. Cost of living can be changed unilaterally by the Seller . The price indicated in the last stage of ordering is valid for 24h . after pressing the " send" button . Thus the cost of the Order can not be changed .
3.3. The client chooses the most convenient payment method available .
3.4. ТOnly after the funds are credited to the account of the Client Vendor order is paid . When this accommodation is reserved only for 24h . after receipt of order . If payment is received after the deadline Seller can not guarantee the performance of the order , but do everything possible to contribute to this . The client can send the execution of payment documents confirming the payment. The decision to adopt these documents note Seller assumes at its discretion.
3.5. Product Features payment using bank cards
3.5.1. In line with the Central Bank of the Russian Federation "On the issue of bank cards and the transactions made with the use of payment cards " from 24.12.2004 № 266 -P operations with bank cards are made by the card holder or authorized representative.
3.5.2. Order of payment via bank cards specified in the order confirmation in the " Credit Card " .
3.5.3. Authorization operations with bank cards made by the bank . If the bank has reason to believe that a transaction is fraudulent , the bank is entitled to refuse the implementation of this operation. Fraudulent transactions with bank cards fall under the scope of Article 159 of the Criminal Code.
According to article 159 of the Criminal Code fraud is considered theft of another's property or the acquisition of another's property by fraud or breach of trust and punishable by a fine of up to 120,000 rubles or in the amount of wages or other income of the convicted person for a period up to one year, or by compulsory works for a up to 180 hours , or correctional labor for a term of 6 months to 1 year , or imprisonment for a term of 2 to 4 months , or imprisonment for up to 2 years.
3.5.4. To avoid cases of various kinds of misuse of credit cards when paying for all Orders placed on the Website and a prepaid credit card , verified by the Vendor . Seller reserves the right without giving a reason to cancel the Order . Order value is returned to the bank card holder.
3.6. The price of the Order are not included all sorts of fees (resort , registration , etc.) , which are introduced by the legislation.
4. Сancellation Policy
4.1. Orders can be canceled by the Customer before the actual arrival at the hotel is not the fault of the Seller. In this case, if you cancel more than fourteen days free cancellation . During the period of the Olympic Games Free cancellation is twenty- five days before the date of arrival. After that date the cancellation conditions specified in the order confirmation sent to the client .
4.2. ЗOrders can be canceled by the Customer before the actual check- in hotel , with inspection of the room and identify significant deficiencies or inconsistencies description of the fault of the Seller. The order is canceled , the funds returned to the Client . No indirect costs are not refundable . According to the current rules in the obligations of the Customer enters clarification of all questions before placing your order . The emergence of a minor inconvenience of a technical nature can not be regarded as significant deficiencies will be corrected and the Seller as soon as possible with causing minimum possible inconvenience to the Client.
4.3. The Customer may not cancel the order after the settlement
4.4. Early departures from the Hotel Client cost residue residence no return.
4.5. Within 14 days of receipt of order , not including the date of purchase , the Customer has the right to change the order in the direction of improving the living conditions and pay the corresponding difference when the seller still has real opportunities for this .
5. Refunds
5.1. Amount shall be returned in a way that was used by the Client during payment. When it is impossible , refund is made by bank transfer to the bank account specified by the Client in a statement.
6. Шntellectual property
6.1. All textual information and graphics on this Site are the property of the Seller and / or its contractors.
7. Warranty and liability
7.1. Seller is not liable for damage caused by improper client 's stay.
7.2. Seller is not responsible for the content or operation of other sites are intermediaries.
7.3. Seller may assign or otherwise transfer its rights and obligations arising from his relationship with the client , to third parties.
7.4.The Customer may assign or otherwise transfer its rights and obligations arising from his relationship with the Seller to third parties.
7.5. The Customer shall be liable for damage caused by the Seller when staying at the Hotel.
8. Privacy and protection of personal information
8.1. When ordering at the client site provides the following information : Name, email address , phone.
8.2. By providing your personal data on the site , the Customer consents to the processing of the Seller , including to promote the seller of goods and services.
8.3. If the client does not want their personal data processed , it must contact the seller via email. In this case, all the information received from the client is removed from the client base of the Seller and Order will be canceled .
8.4. Using information provided by the Client and received by the Seller.
8.5. Seller uses the information :
-to meet its obligations to the Client ;
-for the evaluation and analysis of the Site ;
-to determine the winner in the shares held by the Seller.
8.6. Seller has the right to send messages to the client advertising and informational . If the Customer does not wish to receive mailings from the Seller , it must contact the seller via email.
8.7. Seller agrees not to disclose information received from the Client . Not considered a violation of the provision of information by the Seller agents and third parties acting on the basis of a contract with the Seller , to fulfill obligations to the Customer .
8.8. Not considered a violation of disclosure obligations in accordance with the valid and applicable legal requirements.
8.9. Seller has the right to use the technology "cookies". "Cookies" do not contain confidential information and is not shared with third parties .
8.10. Seller receives information about ip- address of the site . This information is not used to identify the visitor .
8.11. Seller is not responsible for information provided by customers to the website in an accessible form .
9. Other conditions
9.1. The relations between the Customer and the Seller , the law of the Russian Federation.
9.2. In case of questions and complaints from the Customer , he must apply to the Service for the Customer the Seller by phone or by email. All disputes arising parties will try to resolve through negotiations , in case of failure , the dispute shall be referred to the judicial authority , in accordance with current legislation.
9.3. Recognition by the court of invalidity of any provision of these Terms and rules does not entail the invalidity of the remaining provisions.